Return & Refund Policy

Last Updated: August 4, 2026

At JanHealthMedi, customer safety and satisfaction are our priorities. Due to the nature of healthcare products, certain items are not eligible for return.

Eligible Returns

Returns may be accepted if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is missing from your order.

Please notify us within 24 hours of receiving your order by emailing janhealthmedi@gmail.com with your order number and clear photos of the issue.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Medicines (including prescription and over-the-counter medicines)

• Healthcare products that have been opened or used

• Personal care and hygiene products

• Products with broken seals or damaged packaging caused after delivery

COD Order Refusal:

Once a COD order has been dispatched, we request customers to accept the delivery. If a COD order is refused or not accepted at the time of delivery without a valid reason and is returned to us, the applicable return shipping charges may be payable by the customer.

Refunds

Once your request is reviewed and approved, your refund will be processed to your original payment method within 5–10 business days.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any return or refund queries, please contact:

Email: janhealthmedi@gmail.com