Contact Us

We're here to help! Whether you have questions about your order, need assistance with a product, or require support with prescription verification, our team is happy to assist you.

Customer Support

Email: janhealthmedi@gmail.com

Support Hours

Monday – Sunday: 9:00 AM – 9:00 PM (IST)

We aim to respond to all emails within 24 hours.

Order Support

For faster assistance, please include the following information in your email:

• Your Order Number

• Your Full Name

• A brief description of your query or issue

• Photos (if reporting a damaged, incorrect, or missing product)

Prescription Support

If your order contains prescription medicines, please ensure you upload a valid prescription during checkout or provide it when requested by our team. Orders requiring prescription verification will only be processed after successful verification.

Need Help?

Our customer support team is committed to providing prompt, reliable, and friendly assistance. We appreciate your trust in JanHealthMedi and look forward to serving your healthcare needs.